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My husband and I along with my mother and sister went on this Hawaii 4 island trip. Being in Hawaii is great but going with Your Man Tour is not. There is only 2 guided tours that is included in this trip. You have to pay for all the rest that you would like to go on and they cost on average of 100.00 each per person. The hotels do not look like anything that is on the websites. 3 out of 4 Seaside hotels that they put you in are infested with cock roaches. I and several of our people in the group would asked to be moved. In Kona they would not move us until the next day after 3 pm. We took it as long as we could until we just left the tour group all together and get another hotel. I will say the tours or shows you do buy from them they do get you good seats. I was never so imbarrassed in the hotels with taking my mother and sister. They need to sell different packages with better up grades on hotels and more tours included. But they don't. Its nice to be in Hawaii but by the time it is all said and done and adding different tours you end up paying almost 10,000 to see different things. Other wise you will just sit in your hotel room or walk to near by stores. So Beware and shop around. I would not recommend this to anyone. !!!!!!
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Dear tcandles41,
We at YMT Vacations pride ourselves in our customer service and affordable vacation packages. Our tours and cruises that we have developed over the years offer a multitude of excellent options to be enjoyed by our travelers.
Hotel accommodations should not be of dubious quality; this rare experience is not YMT¿s general standards. However, future hotel partnerships will ensure that hotels that fall below our standards are no longer in use.
Fortunately, comments such as these help us identify areas in which to better our customers¿ vacation experience. As an example, an end-of-tour questionnaire is distributed to travelers and results are directed to the President of YMT for consideration.
We want to take the proper action in addressing these comments, and ask that you assist us in our efforts by contacting us and letting us know specifically what went wrong, as well as the hotels that you have stayed at.
It is our position that relying on mere hearsay is improper, and without having experienced a vacation first-hand, one should not assume comments such as these are correct. To assume negative comments are the norm for YMT is to rely on disinformation. The reality is that the vast majority of our customers experience a great, carefree, and memorable vacation and are not afraid to let us know about it. In fact, more than 40% of our customers are repeats.
Feel free to read about the many wonderful experiences our customers have had, or to witness our customer acclaims as seen on YouTube, and the ones posted on Spike (http://ymtvacations.com/customers.asp).
Thank you,
YMT Vacations
1-800-922-9000
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