Posted on: March 11, 2013
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After learning this dealership has no customer management system, Stuker cannot believe they work like that.
Tom needs the sale manager to deal with Willie.
Christina has no experience and no real training, what will Tom do?
Tom realizes the sales staff just might be too nice.
Tom is excited that the girls are now leaving better voice messages and getting customers to call back.
Tom has the sales managers draft people to be on their teams.
As the team listens to sales calls from the sales team, Tom is really disappointed in Jed.
The sales team is asked to create a soup from scratch. Can the guys follow directions?
One of the sales guys gets upset when the sales manager takes over his call.
Tom comes into the dealership to make some must needed changes!