Posted on: February 10, 2013
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After learning this dealership has no customer management system, Stuker cannot believe they work like that.
Christina has no experience and no real training, what will Tom do?
Tom needs the sale manager to deal with Willie.
Tom realizes the sales staff just might be too nice.
Tom is excited that the girls are now leaving better voice messages and getting customers to call back.
Tom has the sales managers draft people to be on their teams.
The sales team is asked to create a soup from scratch. Can the guys follow directions?
As the team listens to sales calls from the sales team, Tom is really disappointed in Jed.
Tom comes into the dealership to make some must needed changes!
One of the sales guys gets upset when the sales manager takes over his call.