All we wanted to dowas be able to use thissliding door and look out.
So it could havejust been a Juliet trim.
I hope Julietdoesn't weigh morethan 40 pounds.
( laughing )
He's just hoping that thesesmall carriage bolts
are going to holdthis whole thing to your house.
I mean,it's completely unsafe.
This whole thing shouldhave been cantilevered way backinto the house.
Skip: A cantilever is a beam that is supported
at only one endand carries a loadat the opposite end.
For every footthat the beam sticks outfrom the exterior wall,
it has to extend three feetback into the house.
So in this case,the two-foot balcony
needed to extend backsix feet back pastthe exterior wall.
Chris: This is original trim, this is from 1898.
And he just took his wiener and punched it rightthrough there.
- Damian: Take a look.- Oh, good gravy!
I don't even know whyI'm leaning on this thing.
- This is very dangerous.- You got your parachute on?
Grab hold of my belt.I'm gonna lean offof this thing.
- I got ya.- Yeah, he's got acarriage bolt here.
It's pulling away from the top. Surprise, surprise.
It doesn't look likethere's a bottom boltat all.
This thing istwo pigeons away fromhitting the driveway.
One pigeon, I think,it could hold...
two? Or a heavysetpigeon?
This thing'scomin' down.
Skip: So this guy's clearly breaking all the rules.
So, any contractor thatbolted up a half-ass
balcony like thisto someone's house
obviously had no regardfor their safety
and that's the mostimportant thing here.
- Whoa.- Yuck.
It's like a war zone out here.
- This is how he left you guys?- This is how he left it.
Damian: This is our backyard junkyard.
- Oh, my God.- It was supposedto be our oasis.
Damian: We paid him in full for this.
There was supposed to be a hot tub there.
He's supposed to dothe electrical for thehot tub.
What's with the sheets?
Damian: Our property backs out onto this building right here.
And he's like, "Oh, you could just tent it,
sheet it, put something--some fabric on it."
And we're gay, so we'relike, "Fabric... fabulous."
- ( both laughing )- And so--
Turns out they paidin full for the hot tub,
but thehot tub never showed up.That's called stealing, people.
When trying to track downthese contractors,
I start by checking DMV records for their last known place of residence.
That's the house.
The DMV record usuallyprovides enough solid intel
for me to make a positiveI.D. on the subject.
I'm waiting to seeif I can visually I.D.him and get a photograph.
That's the guy in the picture. ( camera shutters )
Right into the camera.
( camera shutters )
Now that I've confirmed Jeff's identity,
all I have to do is call Jeffto set up a fake appointmentat the sting house
so Adam and Skipcan go bust this guy.
Alison: All cameras are being put into place.
Test one, two.Test one, two.
Today we're atthe sting house waitingfor Jeff Heath to arrive.
Getting pretty nervous,actually. In a great way.
Alison, or the rabbit,as I call her, lures the wolfinto the den.
Actually, it's a living room,but den sounds more poetic.
And Jeff is gonna be ten kinds of surprised.
All right, guys.Two minutes. Two.( indistinct chatter )
Let's catch a contractor.
Man on radio: Take your places, people.
That's not the carthat he had before.
He probably bought that carwith our money, I bet.
All right, guys.Get ready, he's here.
Hey. How's it going?
Come on in.
Yeah, we really like it.It needs a lot of help, though.
It's-- you know,it's an old house.
Well, I'm gonnaget my husband, okay?All right, I'll be right back.
Get him, Skip, get him!
Man on radio: Go, go, go!
All right, here we go.
- Adam: Jeff.- Whoa.
- What's going on here?- This is Skip.
Well, it's a littleintervention, you mightwanna call it.
Remember these people?Chris and Damian?
We're here to talk to youabout the job you didfor these two.
Look familiar to you?
Yeah, but you tooktheir money and left themwith a pile of bull --.
I mean, you didn'tfinish any of this work,it was all done unsafe.
- What the hellwent wrong here?- Nothing went wrong there.
Aww, man.I feel like there'sa lot that went wrong.
I work on a budget,I do the work that Iget paid for.
They were paid in full, so...
They didn't havethe money to finish it, so,uh... I did what I could on it.
You took their money.You signed the contract.
Show me one thingthat's finished.
I don't have timeto go back and do thingsthat I don't get paid for.
- You gave them a price.- Right.
The price was to completethe job for $13,000.
You can't just leavewhen the money runs out.
$5,000 wasallocated for a hot tub.Where's the hot tub?
I can tell you one placeit's not. It's not here.
the hot tub is, uh...
So in other words,you stole it from us.
There goes that story.So where did the rest ofthe money go, man?
- What do you expect me to do?- I expect you to do yourjob right.
I expect them to getwhat they paid for.
Tell us about this.What was your idea with this?
- ( laughing )- You gotta be kiddingme, dude.
Listen, listen, man.First thing is...
this stuff is what theyuse to hold up stop signs.
That's 16-gaugegalvanized steel right there.
That's not going anywhere,that's heavy-duty.
You gotthe duty part right.
How the hell do yousleep good at night doingwork like that?
He drinks a fifthof Jagermeister.
It's just a mess, dude.
Jeff, what about just...humanity?
The fact that you tookall their moneyand now this?
Just... no compassion,no humanity?
Wow. Listen, I don't know--
What the hellkind of professional is that?
You built itand you charged themmoney for it.
So it is your problem,and it's not done, dude.
This business is aboutdoing the right thing by people.
It's not about -- people over.
And you're the reasonwhy people think that we'reall criminals.
- We're out there tryingto do the right thing.- I did the right thing.
Really? You mean totell me this is what you'regonna have at your house?
- Yes.- Are you going to boltthis up to your mom's house?
- I don't think so.- Yeah. I would. I would.
You're gonna tell methat's safe? It's legal?
The job is done.End of story.
It's not done until youget your ass back thereand you make it right.
That's the only timeit's gonna be done.
You ready to work?
- I hope you broughtyour tools, man.- I did.
Adam: Well, look at this. Is this 3/8?
Not even willingto step up to 1/2 inch.
In the name ofsafety and humanity, Jeff.
Imagine every morningwaking up.( groans )
It's gonna be aglorious day-- ah, --!
Look what Jeff did.( cries )
This should have beenscored with a utility knife,
popped off, could've put yourplate behind it,
relieved it witha router, and then setit back on.
That's the waya professionalwould've done it.
Wait a minute.A professional would'venever done that.
Skip: You guys ready?
( crash )
I know I gave you a lotof grief for this balcony.
The way it lookedand all...
but from this angle,it still looks like --.