The service staff goes thru the cars to make sure they are show-worthy.
Tom walks into where the ladies who call to get payments are and he realizes they are too soft.
Tom wants to take the sales staff on a training trip, and Mike the sales manager refuses to go.
Roe Hubbard goes into the dealership as an undercover shopper and doesn't like what he sees.
As Tom is talking to staff, he hears yelling outside of the loan office window.