Tom doesn't like what he sees when he walks into the dealership.
Tom walks into where the ladies who call to get payments are and he realizes they are too soft.
Tom wants to take the sales staff on a training trip, and Mike the sales manager refuses to go.
Tom sits down with the dealer to talk about the necessity for harsher consequences for the ustomers.
Roe Hubbard goes into the dealership as an undercover shopper and doesn't like what he sees.