Tom Stuker goes through the website and finds YouTube commercials with the dealer screaming and cursing into the camera. Does that entice you to want to come there?
Tom sits in on a sale, and cannot believe how the staff treats a customer.
Just when Tom thought the employees were starting to turn around, he finds them head to head in the parking lot taking swings at each other. Not up in here!
After witnessing a fight break out in the parking lot Tom can't handle the dysfunction and lets the employees have it.
After sending in Roe and Roxy as secret shoppers, Tom comes across the dealer receiving a spa treatment in his office!